Privacy Policy

MEDINCA HELPLINE

Effective Date: [To be Updated]

Welcome to MEDINCA HELPLINE, an initiative of Inspire Bharat Medical and Healthcare Foundation. This Privacy Policy explains how we collect, use, protect, and process your personal information when you visit our website or use our services.

By accessing or using the MEDINCA HELPLINE website, you agree to the practices described in this Privacy Policy.

1. About MEDINCA HELPLINE

MEDINCA HELPLINE is a healthcare information and referral assistance initiative that helps individuals and families access information regarding hospitals, healthcare providers, diagnostic centres, pharmacies, blood banks, ambulance providers, government health schemes, charitable healthcare institutions, telemedicine services, and other healthcare resources.

MEDINCA HELPLINE provides healthcare information and guidance only. It does not provide medical diagnosis, treatment, emergency medical services, or health insurance.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Residential Address

  • City, District and State

  • PIN Code

  • Age or Date of Birth (where required)

  • Gender (optional)

  • Emergency Contact Details (where applicable)

Membership Information

If you apply for a MEDINCA Health Suraksha Card, we may collect:

  • Membership Plan

  • Membership Number

  • Family Member Details

  • Payment Information

  • Membership Validity

Health Information

If voluntarily provided by you for the purpose of assisting with healthcare information requests, we may collect limited information such as:

  • Blood Group

  • Existing medical conditions

  • Allergies

  • Disability information

  • Preferred hospital

  • Health insurance details

Providing such information is optional unless required for the specific assistance requested.

Technical Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Date and Time of Visit

  • Website Usage Statistics

  • Cookies and Similar Technologies

3. How We Use Your Information

We may use your information to:

  • Respond to your enquiries.

  • Provide healthcare information and guidance.

  • Process membership applications.

  • Issue MEDINCA Health Suraksha Cards.

  • Contact you regarding your requests.

  • Improve our services and website.

  • Send healthcare awareness information (where you have consented).

  • Inform you about health camps, wellness programmes, and public health initiatives.

  • Maintain service quality and security.

  • Comply with applicable legal obligations.

4. Healthcare Information Disclaimer

Any health-related information you voluntarily provide is used solely to help us understand your request and provide appropriate healthcare information or referral assistance.

MEDINCA HELPLINE does not diagnose diseases, prescribe medicines, recommend treatment, or replace consultation with qualified healthcare professionals.

5. Information Sharing

We do not sell your personal information.

We may share information only in the following circumstances:

  • With your consent.

  • When required to facilitate your request (for example, providing relevant information about healthcare providers).

  • With trusted service providers assisting us in operating the website or helpline under appropriate confidentiality obligations.

  • When required by law, regulation, court order, or lawful request from competent authorities.

  • To protect the safety, rights, or property of users or the Foundation.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, misuse, alteration, disclosure, or destruction.

These measures may include:

  • Secure servers

  • Encrypted communications where appropriate

  • Access controls

  • Password protection

  • Regular security reviews

  • Employee confidentiality obligations

While we strive to protect your information, no online system can guarantee absolute security.

7. Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance.

  • Remember user preferences.

  • Analyse website traffic.

  • Enhance user experience.

You may control cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. Third-Party Links

Our website may contain links to hospitals, healthcare providers, government websites, or other external websites.

MEDINCA HELPLINE is not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of those websites before sharing personal information.

9. Children's Privacy

Our website is intended for general use. Where information relating to a minor is submitted, it should ordinarily be provided by a parent, legal guardian, or another person authorized to act on the child's behalf.

10. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information.

  • Correct inaccurate information.

  • Update your contact details.

  • Request deletion of personal information where legally permissible.

  • Withdraw consent for future communications.

  • Update your membership information.

Requests may be submitted using the contact details provided below.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services.

  • Maintain membership records.

  • Meet legal, regulatory, accounting, or operational requirements.

  • Resolve disputes and enforce our policies.

Information that is no longer required may be securely deleted or anonymized.

12. Marketing Communications

If you choose to receive updates, we may send information regarding:

  • Health awareness programmes

  • Health camps

  • Wellness initiatives

  • Preventive healthcare

  • Government health schemes

  • MEDINCA services

  • Membership renewals

You may opt out of promotional communications at any time.

13. International Visitors

If you access this website from outside India, your information may be processed and stored in accordance with applicable laws and this Privacy Policy.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The revised version will be published on this page along with the updated Effective Date.

Your continued use of the website after any update constitutes acceptance of the revised Privacy Policy.

15. Contact Us

For questions regarding this Privacy Policy or the handling of your personal information, please contact:

MEDINCA HELPLINE
Helpline: 91607 88 555

Initiative: Inspire Bharat Medical and Healthcare Foundation

Please update this section with your official email address and correspondence address before publishing the website.

16. Consent

By using the MEDINCA HELPLINE website, submitting an enquiry, applying for membership, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your information as described herein, subject to applicable laws.

MEDINCA HELPLINE
Right Healthcare. Right Information. Right Time.

An Initiative of Inspire Bharat Medical and Healthcare Foundation
Technology Partner: Digital Infra Technologies Private Limited